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Shipping & Returns

Shipping Policy

We are committed to delivering your order as quickly and efficiently as possible.

  • Processing Time: All orders are processed within 1-2 business days. 

  • Shipping Timeframe: Orders typically arrive within 3-5 business days after processing.

  • Shipping Rates: Shipping is free.

  • Order Tracking: You will receive an email with tracking details once your order has shipped.

Please note: Shipping times may vary slightly during holidays or due to unforeseen delays. We currently ship within the United States only at this time.

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                                                 30-Day Return Policy

At tgnwellness, we value your satisfaction. If you are not completely satisfied with your purchase, we offer a hassle-free 30-day return policy to ensure you have peace of mind when shopping with us.

Eligibility for Returns:

  • Items must be returned within 30 days of the purchase date.

  • The item must be unused or very lightly used and in the original packaging.

  • Proof of purchase, such as a receipt or order confirmation, is required.

Non-Returnable Items:

Certain items are exempt from returns, including:

  • Gift cards

  • Final sale or clearance items

Return Process:

  1. Contact Us: Reach out to our customer support team at helptgnwellness@gmail.com to initiate the return process. Please include your order number and details about the item you'd like to return.

  2. Approval: Once your return is approved, you will receive instructions on how to ship the item back to us.

  3. Shipping: Pack the item securely and ship it to the address provided. Customers are responsible for return shipping costs unless the item was received damaged or defective.

  4. Refund: Once we receive and inspect the returned item, we will process your refund. Refunds are issued to the original payment method and may take 5-7 business days to reflect, depending on your bank.

Damaged or Defective Items:

If you received an item that is damaged or defective, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund at no additional cost to you.

Exchanges:

If you need to exchange an item for a different size, color, or product, please contact us to check availability. Exchanges follow the same process as returns.

Contact Information:

For questions regarding our return policy or to initiate a return, please contact:

Thank you for shopping with [Your Business Name]. We appreciate your business!

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